Privacy Policy
Effective Date: 10-21-2023
This Privacy Policy is designed to explain how we collect, utilize, and share your personal information when you access or make purchases on trureliefsupplements.com (referred to as the "Site").
Opting into SMS Communications
When you opt into our SMS service, you are granting consent to receive recurring automated marketing messages via text. These messages are transmitted through an automatic telephone dialing system. Importantly, your consent is not a requirement for making a purchase. You can cease these messages at any time by texting "STOP" and seek assistance by texting "HELP." It's essential to be aware that standard Message and Data rates may apply. To review our Privacy Policy and Terms of Service, please visit the respective links.
Collection of Personal Information
When you visit our Site, specific information about your device is automatically collected. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. Moreover, as you navigate through the Site, we collect data concerning the web pages or products you view, as well as information about the websites or search terms that led you to our Site. We also monitor how you interact with the Site. This data, collected automatically, is termed "Device Information."
We employ the following technologies to gather Device Information:
-Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. If you want to learn more about cookies and how to disable them, please visit http://www.allaboutcookies.org.
- Log Files: These keep track of actions taking place on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: These are electronic files used to record information about your navigation on the Site.
When you make a purchase or attempt to do so through the Site, we collect specific information from you. This may include your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information is referred to as "Order Information."
In this Privacy Policy, when we refer to "Personal Information," we are addressing both Device Information and Order Information.
Please take the time to read our complete Privacy Policy for a detailed understanding of how your personal information is managed and safeguarded. If you have any questions or concerns, don't hesitate to contact us at cx@trureliefsupplements.com.
How We Use Your Personal Information
We employ the Personal Information we collect for the following purposes:
Order Information: We primarily use Order Information to fulfill orders made through the Site. This includes processing payment information, coordinating shipping, and providing invoices and order confirmations. Additionally, we utilize Order Information for the following:
- Communication with you.
- Evaluation of orders for potential risk or fraudulent activity.
- Provision of information or advertising related to our products or services, in accordance with your preferences.
Device Information: Device Information serves several essential purposes, such as:
- Risk assessment and fraud detection, particularly through the analysis of your IP address.
- Enhancing and optimizing our Site by generating analytics on how our customers browse and interact with it.
- Evaluating the success of our marketing and advertising campaigns.
Sharing Your Personal Information
We may share your Personal Information with third parties to facilitate its use, as previously described. For instance:
- We utilize SquareSpace to power our online store; you can review how Shopify handles your Personal Information here: [SquareSpace Privacy Policy](https://www.squarespace.com/privacy).
- We employ Google Analytics to gain insights into how our customers use the Site; more information about how Google manages your Personal Information can be found here: [Google Privacy Policy](https://www.google.com/intl/en/policies/privacy/). You also have the option to opt out of Google Analytics here: [Google Analytics Opt-Out](https://tools.google.com/dlpage/gaoptout).
Additionally, we may disclose your Personal Information as required by applicable laws and regulations, in response to subpoenas, search warrants, lawful information requests, or to safeguard our rights.
Behavioral Advertising
As previously mentioned, we utilize your Personal Information to provide targeted advertisements and marketing communications we believe would be of interest to you. To understand more about how targeted advertising functions, please visit the Network Advertising Initiative’s (“NAI”) educational page: [NAI Understanding Online Advertising](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
You can choose to opt out of targeted advertising by using the links provided below:
- [Facebook](https://www.facebook.com/settings/?tab=ads)
- [Google](https://www.google.com/settings/ads/anonymous)
- [Bing](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
Furthermore, you can opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal: [DAA Opt-Out Portal](http://optout.aboutads.info/).
Do Not Track
Please be aware that we do not modify our data collection and usage practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you possess the following rights:
- Access to your personal information held by us.
- Request corrections, updates, or deletion of your personal information.
If you wish to exercise these rights, please contact us using the contact information provided below.
Additionally, if you are a European resident, it is important to note that we process your information to fulfill contracts we may have with you (for instance, if you place an order through the Site) or to pursue our legitimate business interests as mentioned above. Please be aware that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
Your Order Information will be retained for our records when you place an order through the Site, unless you request its deletion.
Changes
We reserve the right to periodically update this privacy policy to account for alterations in our practices or other operational, legal, or regulatory factors.
Minors
Please be aware that the Site is not intended for use by individuals under the age of 18.
Contact Us
If you seek more information about our privacy practices, have questions, or wish to file a complaint, please reach out to our customer care team via email at cx@trureliefsupplements.com or by mail using the following contact details.
TruRelief Supplements
[Re:Compliance Officer]
P.O. Box 629
Cedartown, GA 30125
United States